Frequently Asked Questions

Frequently asked questions section about our products and services

  1. Machine Assembling Process

    1. The service staff wil not do the machine assembling if the working surface/ ground is not suitable for machine  activation. After the surface/ground problems has been solved machine assebling can be realized ,  otherwise the machine will be handled as  exclusion nonwarranty.

    2.The Service staff has to check all necessary elektrical cables and installations. If the electrical installations inadequate to runs the system ,the machine will not be started unless system completed.

    3. Customer has to prepare all electrical, water and air installations before the machine arrives at customers facility.  

    4. During the Machine installation Customer has to dedicate 2 staffs for assembling.

    5. Customer is responsible from the put down Machine and  move to the area. Fort his process Crane, forklifts and necessaty tools has to be ready. All these operation has to be done with our technical staffs inspection.

    6. Machine assembling period can change foolowing Machine type and Tonnage.

    7. Machine assembling preiods.
    Electrical Machine assembling period : 1 to 4 days ( 30 ton to 550 ton
    Hydraulic Machine assembling period : 1 to 4 days ( 30 ton to 850 ton)
    Hydraulic Machine assembling period : 8 to 14 days ( 1.050 ton to 1.800 ton)
    Hydraulic Machine assembling period : 15 to 30 days ( 2.000 ton to 4.500 ton)

    Note : All informations are just for information purposes does not  include binding provisions. ELVER has the right to change information if necessary.

  2. What is the Service Time/Period?

    In case of any failure the interfere time of ELVER Technical service is given below.

    In the area of Marmara boundaries 6 hours , in the rest areas of Turkey our service team can interfere 24 for any kind of failure.

    By any machine failure out of Turkey the interfere time is depending on Countrys visa and distance conditions.

    In Countrys where visa is not requested the interfere time is maximum 5 working days.

    ELVER is keeping spare parts alyas in stock.  

     
  3. What is 7/24 hour Service ?

    7/24 hour service means, customer can reach authorized persons and reach solution fast.

    We serve all autorized persons contact numbers and customers can call/contact service staffs at any time needed.

    Till service staffs reaches to the customers company they are responsible to give support online.

    Note : All informations are just for information purposes does not  include binding provisions. ELVER has the right to change information if necessary.

  4. How Long Is Facility assembling priod ?

    Assemblin period is changing following machine type and tonnage

    1. Injection Machine assembling periods
      Electrical Machine assemblin period 1 up to 4 days ( 30Ton-550 Ton)
      Hydraulic Machine assembling period 1 up to 4 days (30 Ton-850Ton)
      Hydraulic Machine assembling period 8 up to 14 days (1.050 Ton-1.800Ton)
      Hydraulic Machine assembling period 15 up to 30 days (2.000 Ton-4.500Ton)
    2. Disposable Syringe Production Facility assembling period
      Following facility production capacity from30 up to 90 days
    3. Thermoform facility assembling period
      Following facility production capacity assembling period is between 18 to 48 days
    4. EPS packaging facility assembling period
      In Accordance with the production capacity assembling period is between 18 to 30 days
    5.  XPS facility assembling period
      Following facility production capacity assembling period is 35 to 60 days
    6. Plastic Buckets production facility
      Also in accordance with the production capacity assembling period is between 10 to 40 days

    Note : All informations are just for information purposes does not  include binding provisions. ELVER has the right to change information if necessary

     

     

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